How it works

Entry to the floor, plus a seat in the thing everyone wants

A recovery space where the saunas take twenty people but there are only three ice baths. Or a bathhouse with a plunge pool that fits two. Everyone pays for the room; the scarce thing needs its own count.

The shape of the venue

  • A shared floor with its own headcount limit.
  • Inside it, something with far fewer places than the floor: ice baths, a plunge, a handful of compression chairs.
  • Everyone in the extra is also on the floor, so the two counts overlap.
  • Memberships usually cover the floor and might cover the extras, or not.

How it is set up in Repose

In the words the app uses. Every number is an example.

  1. The floor is the venue limit

    Set the limit on the location to the most people who can be on the floor at once.

  2. A resource for entry, a resource for each extra

    A Session resource for floor entry with a long length. An Ice bath resource with a short length, a short gap and three places. Both count toward the venue limit, so someone in an ice bath counts toward the floor too.

  3. Decide what a membership covers

    Tick "Included in memberships" on the floor entry, and decide for the ice bath. A membership that covers only entry means members spend a credit for a bath, which you sell as its own pack with its own credit kind.

  4. Sell the extras as their own offers

    An ice bath pass is a single visit or a pack with the ice bath credit kind. From the Repose card on the product page, choose Pack of visits and the credit type, and it is done.

What a customer does

  • Picks what to book on the block: floor entry, or the ice bath. The block only offers starts that fit both the extra's places and the floor's limit.
  • Sees separate balances if you use separate credit kinds, each with its own use-by.
  • A member books the floor without spending anything and books the extra with a credit, or without one if the membership covers it.

What this does not cover

  • Bundles where one checkout line books two resources at once. A customer books each thing separately.
  • Instructors or guided sessions. There is nobody at the front of the room in Repose.
  • Reminder emails. The only emails to a customer are a booking confirmation and a cancellation notice.

Questions venues ask

Does someone in the ice bath also take a place on the floor?

If the ice bath resource counts toward the venue limit, yes. That is usually right, because they are on the floor before and after. Untick it only for something in a separate space.

Can I limit members to a few extras a week?

Set "Bookings a week" on the membership product. Past it, a member who holds a spare credit books a paid visit and the confirmation says so; a member with no credit is told why and how to free a place.

Can an intro offer be capped at the first fifty?

Set a limit on the offer. It closes itself at fifty, hides the product and the checkout refuses a stale cart. A standard offer can be set to go on sale when the intro closes.

Other shapes

Not sure which shape you are?

Describe the venue in a sentence and we will tell you how we would set it up.