Support

Two things happen outside the app. First, the Session booking block has to be added to a page in your theme (Online Store → Themes → Customize → Add block). Second, customers need something to book with: a product that grants credits, or a membership. The Offers page in the app lists what it can see. SeeGetting started.

Look at the Today page for the "paid but not booked" list. It shows anyone whose payment went through while the time they were holding was taken. They keep what they paid for as credits, and you can book them into another time from the desk.

Almost always the product's membership length and the subscription plan's billing interval disagree, for example a monthly plan on a product set to seven days. The Offers page warns about this on the offer's row. See Memberships.

Not yet. No confirmation, reminder or cancellation email goes out from Repose today, and the app says so wherever it matters. Shopify still sends its own order emails. Customer notifications are on the roadmap.

Yes. A one-time product with a membership type and a length of 182 days. The customer is told it does not renew on its own. See Memberships.

Locations in the app. Hours, closed days and the venue ceiling are on the location; length, buffer and places are on each resource. Nothing about how your venue runs needs a developer. SeeLocations and resources.

The Shopify customer ID against bookings, credits and memberships, plus a record of waiver acceptance. Names and emails are read from Shopify when a staff member opens a page that needs them and are not stored. The privacy policy has the detail.

Remove the app from Apps in your Shopify admin. Billing stops, and 48 hours later Shopify tells Repose to delete everything it holds for your store, which it does.